Cancellation and Missed Appointment Policy
Our goal is to provide quality individualized medical care in a timely manner. “NO-SHOWS” and late cancellations inconvenience those individuals who need access to medical care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients in need of medical care.
Scheduled Appointments
We understand that delays can happen however we must try to keep the other patients and the doctor on time.
If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.
Cancellation of an Appointment
In order to be respectful of the medical needs of other patients, please be courteous and call ProMD Health promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel or reschedule your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another patient the possibility to have access to timely medical care.
How to Cancel Your Appointment
To cancel or reschedule appointments, please call 410-803-6885. If you do not reach the office coordinator you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please leave your phone number. We will return your call and give you the next available appointment time.
Late Cancellations: A late cancellation is considered to be when a patient fails to cancel their scheduled appointment with at least a 24 hour advance notice.
